• To maintain a focused environment, no electronic devices are allowed in the heated areas of our studios. (Muted smartwatches are permitted.)

• Glass water bottles are not allowed in the studio.

• Studio doors close promptly 1 minute before class begins. Please arrive on time, as late arrivals will not be accommodated. No exceptions via calls or emails.

• Bring only the essentials into the studio, such as your mat, towel, and any props you may need.

We believe in creating a respectful and supportive environment, and any aggressive behavior will not be tolerated.

If your actions are determined to be unsafe for our community, we reserve the right to cancel your membership.

No refunds will be issued in such cases.

For the safety and security of our community, we ask that all participants arrive on time, as the doors will be locked promptly when class begins.

Punctuality is a priority for us, and we empower our team to ensure that classes start and end on time, respecting your busy schedule.

When booking a class, please keep in mind that if you’re unable to arrive on time for a preregistered session, entry will not be permitted.

If you haven’t checked in at least 5 minutes before the start of class, your spot may be given to a waitlisted student if the class is fully booked.

Members with a monthly auto-renew package at True North Power Yoga may pause their membership up to twice per calendar year for absences of 30 days or more.

A minimum of 3 months of auto-renew is required for membership.

To cancel your membership, a 1-month notice is required.

• Classes: All classes, packages, and other services are non-refundable.

• Workshops: Workshops are non-refundable but can be applied as a credit toward future use.

• Retail Items: Returns are only accepted for items that are unused, unworn, and still in their original packaging.

Creating multiple accounts to take advantage of multiple new student promotions is strictly prohibited by True North Power Yoga policies.

Each new student is eligible for:

• 1 New Student 2-Week Offer for $35

• 1 New Student One-Month Offer for $99

Any client found in violation of this policy, exceeding their promotional eligibility, will forfeit any remaining classes. Additionally, they will be charged the standard studio drop-in rate of $30 for any classes taken beyond their original promotion.